Firefox suddenly stopped loading pages. (No updates or changes were made from when it was working to when it stopped.) When I first encountered the problem after closing firefox, it didn’t seem possible to reopen it (something was not shutting down), but after force stopping the process, I tried again without any suggess.
No errors are shown, when trying to go to a new page the “loading” animation (moving dot where favicon should be) is shown in the tab bar. Other browsers and network activities work fine. I have tried uninstalling and reinstalling, deleted my ~/.mozilla files, and reinstalling, and finally I have tried uninstalling and then installing the flatpak to see if that helps. Nope.
I have restarted the computer several times with no change.
I have pasted the browser console logs> i’m not sure if the errors about the directories are the problem or how to fix them. The application starts and renders the Welcome to Firefox page and the Firefox privacy notice.
Any help to resolve or suggestions on where to post the issue are appreciated.
Installed with DNF
1642062032740 addons.xpi WARN Checking /usr/lib64/firefox/distribution/extensions for addons
1642062032831 addons.webextension.screenshots@mozilla.org WARN Loading extension 'screenshots@mozilla.org': Reading manifest: Invalid extension permission: resource://pdf.js/
1642062032831 addons.webextension.screenshots@mozilla.org WARN Loading extension 'screenshots@mozilla.org': Reading manifest: Invalid extension permission: about:reader*
[Exception... "Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIAppStartup.secondsSinceLastOSRestart]" nsresult: "0x80004001 (NS_ERROR_NOT_IMPLEMENTED)" location: "JS frame :: resource:///modules/BrowserGlue.jsm :: _collectStartupConditionsTelemetry :: line 1575" data: no] BrowserGlue.jsm:1575:9
SearchSettings: get: No settings file exists, new profile? DOMException: Could not open the file at /home/mymuser/.mozilla/firefox/sona3f2b.default-release/search.json.mozlz4 SearchSettings.jsm:108:18
Error: Can't find profile directory. 4 XULStore.jsm:66:15
telemetry.state_file_read_errors - Unknown scalar.
telemetry.generated_new_client_id - Unknown scalar.
Error: Could not get children of file(/home/mymuser/.mozilla/firefox/sona3f2b.default-release/thumbnails) because it does not exist PromiseWorker.jsm:106
Cc[("@mozilla.org/profile/migrator;1?app=browser&type=" + aKey)] is undefined MigrationUtils.jsm:734
[Exception... "Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFileInputStream.init]" nsresult: "0x80520012 (NS_ERROR_FILE_NOT_FOUND)" location: "JS frame :: resource://gre/modules/ContextualIdentityService.jsm :: ensureDataReady :: line 406" data: no] ContextualIdentityService.jsm:406:19
Error: Can't find profile directory. 2 XULStore.jsm:66:15
attribute_error: normandy.country Targeting.jsm:131
NetworkError when attempting to fetch resource. Targeting.jsm:154:16
1642062037959 app.normandy.recipe-runner ERROR Error checking filter for "Comcast Steering Rollout". Filter: [(normandy.channel in ["release"]) && (normandy.country in ["US"]) && ([normandy.userId,"doh-comcast-rollout"]|bucketSample(0,10000,10000)) && ((env.version|versionCompare("78.!")>=0)&&(env.version|versionCompare("88.*")<0))]. Error: "TypeError: NetworkError when attempting to fetch resource." Log.jsm:723
Key event not available on some keyboard layouts: key=“r” modifiers=“accel,alt” id=“key_toggleReaderMode” browser.xhtml
Key event not available on some keyboard layouts: key=“i” modifiers=“accel,alt,shift” id=“key_browserToolbox” browser.xhtml
The Web Console logging API (console.log, console.info, console.warn, console.error) has been disabled by a script on this page.
getScreenshot(https://start.fedoraproject.org/) failed: Error: page-thumbnail:error Screenshots.jsm:79
getScreenshotForURL resource://activity-stream/lib/Screenshots.jsm:79
AsyncFunctionThrow self-hosted:700
Flatpak
1642062638951 addons.xpi WARN Checking /app/lib64/firefox/distribution/extensions for addons
1642062639074 addons.webextension.screenshots@mozilla.org WARN Loading extension 'screenshots@mozilla.org': Reading manifest: Invalid extension permission: resource://pdf.js/
1642062639075 addons.webextension.screenshots@mozilla.org WARN Loading extension 'screenshots@mozilla.org': Reading manifest: Invalid extension permission: about:reader*
[Exception... "Component returned failure code: 0x80004001 (NS_ERROR_NOT_IMPLEMENTED) [nsIAppStartup.secondsSinceLastOSRestart]" nsresult: "0x80004001 (NS_ERROR_NOT_IMPLEMENTED)" location: "JS frame :: resource:///modules/BrowserGlue.jsm :: _collectStartupConditionsTelemetry :: line 1575" data: no] BrowserGlue.jsm:1575:9
SearchSettings: get: No settings file exists, new profile? DOMException: Could not open the file at /home/mymuser/.mozilla/firefox/47n3nu5k.default-release/search.json.mozlz4 SearchSettings.jsm:108:18
Error: Can't find profile directory. 4 XULStore.jsm:66:15
load resource://gre/modules/XULStore.jsm:66
XULStore resource://gre/modules/XULStore.jsm:24
telemetry.state_file_read_errors - Unknown scalar.
telemetry.generated_new_client_id - Unknown scalar.
Error: Could not get children of file(/home/mymuser/.mozilla/firefox/47n3nu5k.default-release/thumbnails) because it does not exist PromiseWorker.jsm:106
Cc[("@mozilla.org/profile/migrator;1?app=browser&type=" + aKey)] is undefined MigrationUtils.jsm:734
[Exception... "Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFileInputStream.init]" nsresult: "0x80520012 (NS_ERROR_FILE_NOT_FOUND)" location: "JS frame :: resource://gre/modules/ContextualIdentityService.jsm :: ensureDataReady :: line 406" data: no] ContextualIdentityService.jsm:406:19
Error: Can't find profile directory. 2 XULStore.jsm:66:15
Key event not available on some keyboard layouts: key=“r” modifiers=“accel,alt” id=“key_toggleReaderMode” browser.xhtml
Key event not available on some keyboard layouts: key=“i” modifiers=“accel,alt,shift” id=“key_browserToolbox” browser.xhtml
getScreenshot(https://start.fedoraproject.org/) failed: Error: page-thumbnail:error Screenshots.jsm:79
getScreenshotForURL resource://activity-stream/lib/Screenshots.jsm:79
AsyncFunctionThrow self-hosted:700
The Web Console logging API (console.log, console.info, console.warn, console.error) has been disabled by a script on this page.