Edit: Forgot to add: I’m running Fedora 34 with XFCE.
I have a Cloud Nine Ego C989 keyboard (it’s a wired USB keyboard). After an update sometime around the beginning of the year, the keyboard now randomly disconnects are reconnects. The timing between disconnects appears to be random, between seconds and many minutes. This same keyboard has no issues on other systems. A different make and model keyboard has no issue on the same system.
I don’t know enough about USB subsystems to determine if there’s something I can roll back. I have tried the following:
- Booting with old kernel - when it first started happening, I booted with the oldest kernel available. It did not make a difference.
- Swapping USB ports - no difference
- Disabling USB power management for the device - this is complicated by the fact that the keyboard gets assigned a new device id every time id reconnects, but I believe I did manage to accomplish this once, to no effect.
I believe the keyboard uses a Sonix controller. I’m also sure that there is a USB hub in the keyboard that handles an USB connector on the keyboard as well as some extra controls (note that there are six devices listed in the kernel messages). lsusb
(output below) appears to list the keyboard as a camera… sort of. Typical kernel messages are also shown below.
I also added journalctl
output. It appears the XFCE volume manager is trying to do something with the keyboard when it reconnects.
Questions
- Has anyone seen a similar problem before?
- Could the strange identification in
lsusb
be indicative of a problem? - How can I identify if there’s something I can roll back? Like a driver or other configuration?
I sincerely appreciate any assistance in this matter.
lsusb output
Bus 003 Device 031: ID 0c45:8006 Microdia Dual Mode Camera (8006 VGA)
Couldn't open device, some information will be missing
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x0c45 Microdia
idProduct 0x8006 Dual Mode Camera (8006 VGA)
bcdDevice 1.38
iManufacturer 1 SONiX
iProduct 2 USB-Keyboard
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 0x003b
bNumInterfaces 2
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xa0
(Bus Powered)
Remote Wakeup
MaxPower 100mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 3 Human Interface Device
bInterfaceSubClass 1 Boot Interface Subclass
bInterfaceProtocol 1 Keyboard
iInterface 0
HID Device Descriptor:
bLength 9
bDescriptorType 33
bcdHID 1.11
bCountryCode 0 Not supported
bNumDescriptors 1
bDescriptorType 34 Report
wDescriptorLength 79
Report Descriptors:
** UNAVAILABLE **
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0010 1x 16 bytes
bInterval 1
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 1
bAlternateSetting 0
bNumEndpoints 1
bInterfaceClass 3 Human Interface Device
bInterfaceSubClass 1 Boot Interface Subclass
bInterfaceProtocol 2 Mouse
iInterface 0
HID Device Descriptor:
bLength 9
bDescriptorType 33
bcdHID 1.11
bCountryCode 0 Not supported
bNumDescriptors 1
bDescriptorType 34 Report
wDescriptorLength 259
Report Descriptors:
** UNAVAILABLE **
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x82 EP 2 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0010 1x 16 bytes
bInterval 1
dmesg output
[ 3689.106996] usb 3-7: USB disconnect, device number 28
[ 3689.107005] usb 3-7.4: USB disconnect, device number 29
[ 3689.498106] usb 3-7: new high-speed USB device number 30 using xhci_hcd
[ 3689.624365] usb 3-7: New USB device found, idVendor=1a40, idProduct=0101, bcdDevice= 1.11
[ 3689.624375] usb 3-7: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[ 3689.624378] usb 3-7: Product: USB 2.0 Hub
[ 3689.625548] hub 3-7:1.0: USB hub found
[ 3689.625593] hub 3-7:1.0: 4 ports detected
[ 3690.007114] usb 3-7.4: new full-speed USB device number 31 using xhci_hcd
[ 3690.196970] usb 3-7.4: New USB device found, idVendor=0c45, idProduct=8006, bcdDevice= 1.38
[ 3690.196980] usb 3-7.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 3690.196984] usb 3-7.4: Product: USB-Keyboard
[ 3690.196986] usb 3-7.4: Manufacturer: SONiX
[ 3690.203384] input: SONiX USB-Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.0/0003:0C45:8006.001D/input/input108
[ 3690.255468] hid-generic 0003:0C45:8006.001D: input,hidraw2: USB HID v1.11 Keyboard [SONiX USB-Keyboard] on usb-0000:00:14.0-7.4/input0
[ 3690.257419] input: SONiX USB-Keyboard Consumer Control as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.001E/input/input109
[ 3690.309293] input: SONiX USB-Keyboard System Control as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.001E/input/input110
[ 3690.309455] input: SONiX USB-Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.001E/input/input111
[ 3690.309600] input: SONiX USB-Keyboard Mouse as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.001E/input/input112
[ 3690.309799] input: SONiX USB-Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.001E/input/input113
[ 3690.309940] input: SONiX USB-Keyboard System Multi Axis as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.001E/input/input114
[ 3690.310286] hid-generic 0003:0C45:8006.001E: input,hiddev97,hidraw3: USB HID v1.11 Keyboard [SONiX USB-Keyboard] on usb-0000:00:14.0-7.4/input1
[ 3981.632339] usb 3-7: USB disconnect, device number 30
[ 3981.632349] usb 3-7.4: USB disconnect, device number 31
[ 3982.017730] usb 3-7: new high-speed USB device number 32 using xhci_hcd
[ 3982.144967] usb 3-7: New USB device found, idVendor=1a40, idProduct=0101, bcdDevice= 1.11
[ 3982.144976] usb 3-7: New USB device strings: Mfr=0, Product=1, SerialNumber=0
[ 3982.144980] usb 3-7: Product: USB 2.0 Hub
[ 3982.146375] hub 3-7:1.0: USB hub found
[ 3982.146424] hub 3-7:1.0: 4 ports detected
[ 3982.528737] usb 3-7.4: new full-speed USB device number 33 using xhci_hcd
[ 3982.718447] usb 3-7.4: New USB device found, idVendor=0c45, idProduct=8006, bcdDevice= 1.38
[ 3982.718456] usb 3-7.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 3982.718460] usb 3-7.4: Product: USB-Keyboard
[ 3982.718463] usb 3-7.4: Manufacturer: SONiX
[ 3982.724706] input: SONiX USB-Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.0/0003:0C45:8006.001F/input/input115
[ 3982.777219] hid-generic 0003:0C45:8006.001F: input,hidraw2: USB HID v1.11 Keyboard [SONiX USB-Keyboard] on usb-0000:00:14.0-7.4/input0
[ 3982.779425] input: SONiX USB-Keyboard Consumer Control as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.0020/input/input116
[ 3982.830916] input: SONiX USB-Keyboard System Control as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.0020/input/input117
[ 3982.831078] input: SONiX USB-Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.0020/input/input118
[ 3982.831228] input: SONiX USB-Keyboard Mouse as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.0020/input/input119
[ 3982.831437] input: SONiX USB-Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.0020/input/input120
[ 3982.831580] input: SONiX USB-Keyboard System Multi Axis as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.0020/input/input121
[ 3982.832602] hid-generic 0003:0C45:8006.0020: input,hiddev97,hidraw3: USB HID v1.11 Keyboard [SONiX USB-Keyboard] on usb-0000:00:14.0-7.4/input1
journalctl output
Feb 01 09:49:33 brandon-fedora kernel: usb 3-7.4: new full-speed USB device number 61 using xhci_hcd
Feb 01 09:49:33 brandon-fedora kernel: usb 3-7.4: New USB device found, idVendor=0c45, idProduct=8006, bcdDevice= 1.38
Feb 01 09:49:33 brandon-fedora kernel: usb 3-7.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
Feb 01 09:49:33 brandon-fedora kernel: usb 3-7.4: Product: USB-Keyboard
Feb 01 09:49:33 brandon-fedora kernel: usb 3-7.4: Manufacturer: SONiX
Feb 01 09:49:33 brandon-fedora kernel: input: SONiX USB-Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.0/0003:0C45:8006.003A/input/input207
Feb 01 09:49:33 brandon-fedora kernel: hid-generic 0003:0C45:8006.003A: input,hidraw2: USB HID v1.11 Keyboard [SONiX USB-Keyboard] on usb-0000:00:14.0-7.4/input0
Feb 01 09:49:33 brandon-fedora kernel: input: SONiX USB-Keyboard Consumer Control as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.003>
Feb 01 09:49:33 brandon-fedora kernel: input: SONiX USB-Keyboard System Control as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.003B/>
Feb 01 09:49:33 brandon-fedora kernel: input: SONiX USB-Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.003B/input/input210
Feb 01 09:49:33 brandon-fedora kernel: input: SONiX USB-Keyboard Mouse as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.003B/input/inp>
Feb 01 09:49:33 brandon-fedora kernel: input: SONiX USB-Keyboard as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.003B/input/input212
Feb 01 09:49:33 brandon-fedora kernel: input: SONiX USB-Keyboard System Multi Axis as /devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4/3-7.4:1.1/0003:0C45:8006.00>
Feb 01 09:49:33 brandon-fedora kernel: hid-generic 0003:0C45:8006.003B: input,hiddev97,hidraw3: USB HID v1.11 Keyboard [SONiX USB-Keyboard] on usb-0000:00:14.0-7>
Feb 01 09:49:33 brandon-fedora mtp-probe[13157]: checking bus 3, device 61: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4"
Feb 01 09:49:33 brandon-fedora mtp-probe[13157]: bus: 3, device: 61 was not an MTP device
Feb 01 09:49:33 brandon-fedora upowerd[2021]: treating change event as add on /sys/devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4
Feb 01 09:49:33 brandon-fedora Thunar[13158]: thunar-volman: Unsupported USB device type "usb".
Feb 01 09:49:33 brandon-fedora systemd-logind[1128]: Watching system buttons on /dev/input/event5 (SONiX USB-Keyboard Consumer Control)
Feb 01 09:49:33 brandon-fedora systemd-logind[1128]: Watching system buttons on /dev/input/event6 (SONiX USB-Keyboard System Control)
Feb 01 09:49:33 brandon-fedora systemd-logind[1128]: Watching system buttons on /dev/input/event7 (SONiX USB-Keyboard)
Feb 01 09:49:33 brandon-fedora mtp-probe[13183]: checking bus 3, device 61: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-7/3-7.4"
Feb 01 09:49:33 brandon-fedora mtp-probe[13183]: bus: 3, device: 61 was not an MTP device
Feb 01 09:49:33 brandon-fedora Thunar[13174]: thunar-volman: Unsupported input device type "/dev/input/js0".
Feb 01 09:49:33 brandon-fedora Thunar[13188]: thunar-volman: Unsupported input device type "/dev/input/event10".
Feb 01 09:49:33 brandon-fedora Thunar[13192]: thunar-volman: Unsupported input device type "/dev/input/event9".
Feb 01 09:49:33 brandon-fedora Thunar[13196]: thunar-volman: Unsupported input device type "/dev/input/event7".
Feb 01 09:49:33 brandon-fedora Thunar[13200]: thunar-volman: Unsupported input device type "/dev/input/event8".
Feb 01 09:49:33 brandon-fedora Thunar[13204]: thunar-volman: Unsupported input device type "/dev/input/event6".
Feb 01 09:49:33 brandon-fedora Thunar[13208]: thunar-volman: Unsupported input device type "/dev/input/event5".
Feb 01 09:49:33 brandon-fedora Thunar[13220]: thunar-volman: Unsupported input device type "(null)".
Feb 01 09:49:34 brandon-fedora Thunar[13228]: thunar-volman: Unsupported input device type "(null)".
Feb 01 09:49:34 brandon-fedora Thunar[13232]: thunar-volman: Unsupported input device type "(null)".
Feb 01 09:49:34 brandon-fedora Thunar[13236]: thunar-volman: Unsupported input device type "(null)".
Feb 01 09:49:34 brandon-fedora Thunar[13244]: thunar-volman: Unsupported input device type "(null)".
Feb 01 09:49:34 brandon-fedora Thunar[13248]: thunar-volman: Unsupported USB device type "usbhid".
Feb 01 09:49:34 brandon-fedora Thunar[13252]: thunar-volman: Unsupported USB device type "usbhid".