My understanding was that Fedora wants the (potential) bugs reported here first. Then people are supposed to be forwarded to bugzilla.redhat.com if that’s deemed appropriate on a case by case basis. Maybe this is a point that @mattdm could clarify?
I’d like to add, that having an easier way to file bugs through the UI would be great. In my opinion, Everyone should have this click through experience for bug reporting.
This is correct. We don’t want people posting queries on to bugzilla. It isn’t designed for troubleshooting, and users and community members that are not package maintainers are not expected to keep track of activity on bugzilla. Also, bugzilla is used for more than bugs—it’s used for feature requests, new versions, and lots of other tracking.
So we’d rather people come here first and after the community has helped identify bugs, we request that they be posted on to bugzilla. We do have a quick doc that explains how to do it too:
I gave up that after I saw I need to register and create and add keys to enable automatic reporting… That is way too complicated for most of users TBH there should be better solution since there is the app and automation already, but for now it is not working as it should
The API key was a new addition recently. One didn’t need it previously. I’m not entirely sure why that happened, probably to combat spam on Bugzilla or something. The bugzilla instance is maintained by Red Hat so there’s not a lot the Fedora community can do there. (There’s discussion of moving away from Bugzilla in the future).
One does need to create an account. That’s compulsory, because anonymous bug reports aren’t very useful—more information is usually required, and without a way of contacting the reporter, a lot of bugs will just have to be closed.
For most cases, ABRT reports are good enough. Only one person has to then also file the bug and the ABRT data is noted in the bug, so the maintainer will know things like how often the issue is encountered.
