Jabra headset not listed as playback device after update

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1

Hi there!
1.) My Setup
I am on a Thinkpad X220 with the following setup:
Operating System: Fedora 32
KDE Plasma Version: 5.18.5
KDE Frameworks Version: 5.70.0
Qt Version: 5.14.2
Kernel Version: 5.8.11-200.fc32.x86_64
OS Type: 64-bit
Processors: 4 × Intel® Core™ i5-2520M CPU @ 2.50GHz
Memory: 7,7 GiB

I have build in speakers and a build in microphone. Because of Corona I had more and more online meetings so I bought a Jabra Evolve 40 which I connect with the “Link” via USB. I think that the link acts as a second, external soundcard.

Normally the Jabra Headset appears as a second entry in the list of the audio output devices and in the list of the audio capture devices.

2.) My Problem
A few weeks ago I noticed that when I plugin the Jabra Link and the headset I only get a second entry in the list of the audio capture devices. I can no longer choose the headset for sound playback.

3.) What I tried so far.
My parents have a Computer with Fedora 32 Cinnamon. I plugged my Jabra Link+Headset and it works well.

I tried to reinstall Fedora KDE on my Laptop to solve my problem. I used the Fedora Media Writer and downloaded the image on Tuesday, 29th of September. After installing it the headset worked as expected. Then I updated all the packages. After updating I had the same problem again.

4.) Further Information
While searching the internet I came across a page from the kde project where they cover sound problems:
https://userbase.kde.org/Sound_Problems
After following the link to external sound cards:
https://userbase.kde.org/Special:MyLanguage/Sound_Problems/External_Sound_Cards
I tried to get more insights by using the command

pacmd list-cards

This generated the following output on my kde-machine (extract; the whole output is attached in a second post):

profiles:
        input:mono-fallback: Mono-Eingabe (priority 1, available: unknown)
        input:multichannel-input: Mehrkanal-Eingabe (priority 1, available: unknown)
        off: Aus (priority 0, available: unknown)
active profile: <input:mono-fallback>
sources:
        alsa_input.usb-GN_Netcom_A_S_Jabra_EVOLVE_LINK_MS_00007208F46A07-00.mono-fallback/#2: Jabra EVOLVE Link MS Mono
ports:
        analog-input-headset-mic: Mikrofon am Kopfhörer (priority 8800, latency offset 0 usec, available: unknown)
                properties:
                        device.icon_name = "audio-input-microphone"
        multichannel-input: Mehrkanaleingang (priority 0, latency offset 0 usec, available: unknown)
                properties:

So in the profiles/sources/ports section I can only find input devices. But I do not know wether this is the problem or just another symptom. And I do not know how to solve the problem.

Every help appreciated :slight_smile: !

2

Here I want to share the output of

pacmd list-cards

for the machine where the headset works fine (“FedoraCinnamon”) and the machine where I can not choose it as output-device (“FedoraKDE”).

[local@FedoraCinnamon ~]$ pacmd list-cards
2 card(s) available.
    index: 0
	name: <alsa_card.pci-0000_00_1b.0>
	driver: <module-alsa-card.c>
	owner module: 6
	properties:
		alsa.card = "0"
		alsa.card_name = "HDA Intel PCH"
		alsa.long_card_name = "HDA Intel PCH at 0xf7d00000 irq 30"
		alsa.driver_name = "snd_hda_intel"
		device.bus_path = "pci-0000:00:1b.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
		device.bus = "pci"
		device.vendor.id = "8086"
		device.vendor.name = "Intel Corporation"
		device.product.id = "1c20"
		device.product.name = "6 Series/C200 Series Chipset Family High Definition Audio Controller"
		device.form_factor = "internal"
		device.string = "0"
		device.description = "Internes Audio"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-pci"
	profiles:
		input:analog-stereo: Analog Stereo-Eingabe (priority 65, available: no)
		output:analog-stereo: Analog Stereo-Ausgabe (priority 6500, available: unknown)
		output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (priority 6565, available: no)
		off: Aus (priority 0, available: unknown)
	active profile: <output:analog-stereo>
	sinks:
		alsa_output.pci-0000_00_1b.0.analog-stereo/#0: Internes Audio Analog Stereo
	sources:
		alsa_output.pci-0000_00_1b.0.analog-stereo.monitor/#0: Monitor of Internes Audio Analog Stereo
	ports:
		analog-input-front-mic: Vorderes Mikrofon (priority 8500, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-rear-mic: Rückwärtiges Mikrofon (priority 8200, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-input-microphone"
		analog-input-linein: Line-Eingang (priority 8100, latency offset 0 usec, available: no)
			properties:
				
		analog-output-lineout: Line-Ausgang (priority 9000, latency offset 0 usec, available: yes)
			properties:
				
		analog-output-speaker: Lautsprecher (priority 10000, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-speakers"
		analog-output-headphones: Kopfhörer (priority 9900, latency offset 0 usec, available: no)
			properties:
				device.icon_name = "audio-headphones"
    index: 3
	name: <alsa_card.usb-GN_Netcom_A_S_Jabra_EVOLVE_LINK_MS_00007208F46A07-00>
	driver: <module-alsa-card.c>
	owner module: 26
	properties:
		alsa.card = "1"
		alsa.card_name = "Jabra EVOLVE LINK MS"
		alsa.long_card_name = "GN Netcom A/S Jabra EVOLVE LINK MS at usb-0000:00:1d.0-1.1, full speed"
		alsa.driver_name = "snd_usb_audio"
		device.bus_path = "pci-0000:00:1d.0-usb-0:1.1:1.0"
		sysfs.path = "/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.1/2-1.1:1.0/sound/card1"
		udev.id = "usb-GN_Netcom_A_S_Jabra_EVOLVE_LINK_MS_00007208F46A07-00"
		device.bus = "usb"
		device.vendor.id = "0b0e"
		device.vendor.name = "GN Netcom"
		device.product.id = "0305"
		device.product.name = "Jabra EVOLVE Link MS"
		device.serial = "GN_Netcom_A_S_Jabra_EVOLVE_LINK_MS_00007208F46A07"
		device.string = "1"
		device.description = "Jabra EVOLVE Link MS"
		module-udev-detect.discovered = "1"
		device.icon_name = "audio-card-usb"
	profiles:
		input:mono-fallback: Mono-Eingabe (priority 1, available: unknown)
		input:multichannel-input: Mehrkanal-Eingabe (priority 1, available: unknown)
		output:analog-stereo: Analog Stereo-Ausgabe (priority 6500, available: unknown)
		output:analog-stereo+input:mono-fallback: Analog Stereo-Ausgabe + Mono-Eingabe (priority 6501, available: unknown)
		output:analog-stereo+input:multichannel-input: Analog Stereo-Ausgabe + Mehrkanal-Eingabe (priority 6501, available: unknown)
		output:iec958-stereo: Digital Stereo (IEC958)-Ausgabe (priority 5500, available: unknown)
		output:iec958-stereo+input:mono-fallback: Digital Stereo (IEC958)-Ausgabe + Mono-Eingabe (priority 5501, available: unknown)
		output:iec958-stereo+input:multichannel-input: Digital Stereo (IEC958)-Ausgabe + Mehrkanal-Eingabe (priority 5501, available: unknown)
		off: Aus (priority 0, available: unknown)
	active profile: <output:analog-stereo+input:mono-fallback>
	sinks:
		alsa_output.usb-GN_Netcom_A_S_Jabra_EVOLVE_LINK_MS_00007208F46A07-00.analog-stereo/#5: Jabra EVOLVE Link MS Analog Stereo
	sources:
		alsa_output.usb-GN_Netcom_A_S_Jabra_EVOLVE_LINK_MS_00007208F46A07-00.analog-stereo.monitor/#7: Monitor of Jabra EVOLVE Link MS Analog Stereo
		alsa_input.usb-GN_Netcom_A_S_Jabra_EVOLVE_LINK_MS_00007208F46A07-00.mono-fallback/#8: Jabra EVOLVE Link MS Mono
	ports:
		analog-input-headset-mic: Mikrofon am Kopfhörer (priority 8800, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-input-microphone"
		multichannel-input: Mehrkanaleingang (priority 0, latency offset 0 usec, available: unknown)
			properties:
				
		analog-output-headphones: Kopfhörer (priority 9900, latency offset 0 usec, available: unknown)
			properties:
				device.icon_name = "audio-headphones"
		iec958-stereo-output: Digitalausgang (S/PDIF) (priority 0, latency offset 0 usec, available: unknown)
			properties:

[local@FedoraKDE ~]$ pacmd list-cards
2 card(s) available.
index: 0
    name: <alsa_card.pci-0000_00_1b.0>
    driver: <module-alsa-card.c>
    owner module: 6
    properties:
            alsa.card = "0"
            alsa.card_name = "HDA Intel PCH"
            alsa.long_card_name = "HDA Intel PCH at 0xf2520000 irq 35"
            alsa.driver_name = "snd_hda_intel"
            device.bus_path = "pci-0000:00:1b.0"
            sysfs.path = "/devices/pci0000:00/0000:00:1b.0/sound/card0"
            device.bus = "pci"
            device.vendor.id = "8086"
            device.vendor.name = "Intel Corporation"
            device.product.id = "1c20"
            device.product.name = "6 Series/C200 Series Chipset Family High Definition Audio Controller"
            device.form_factor = "internal"
            device.string = "0"
            device.description = "Internes Audio"
            module-udev-detect.discovered = "1"
            device.icon_name = "audio-card-pci"
    profiles:
            input:analog-stereo: Analog Stereo-Eingabe (priority 65, available: unknown)
            output:analog-stereo: Analog Stereo-Ausgabe (priority 6500, available: unknown)
            output:analog-stereo+input:analog-stereo: Analog Stereo Duplex (priority 6565, available: unknown)
            output:hdmi-stereo: Digital Stereo (HDMI)-Ausgabe (priority 5900, available: unknown)
            output:hdmi-stereo+input:analog-stereo: Digital Stereo (HDMI)-Ausgabe + Analog Stereo-Eingabe (priority 5965, available: unknown)
            off: Aus (priority 0, available: unknown)
    active profile: <output:analog-stereo+input:analog-stereo>
    sinks:
            alsa_output.pci-0000_00_1b.0.analog-stereo/#0: Internes Audio Analog Stereo
    sources:
            alsa_output.pci-0000_00_1b.0.analog-stereo.monitor/#0: Monitor of Internes Audio Analog Stereo
            alsa_input.pci-0000_00_1b.0.analog-stereo/#3: Internes Audio Analog Stereo
    ports:
            analog-input-internal-mic: Internes Mikrofon (priority 8900, latency offset 0 usec, available: unknown)
                    properties:
                            device.icon_name = "audio-input-microphone"
            analog-input-mic: Mikrofon (priority 8700, latency offset 0 usec, available: no)
                    properties:
                            device.icon_name = "audio-input-microphone"
            analog-output-speaker: Lautsprecher (priority 10000, latency offset 0 usec, available: unknown)
                    properties:
                            device.icon_name = "audio-speakers"
            analog-output-headphones: Kopfhörer (priority 9900, latency offset 0 usec, available: no)
                    properties:
                            device.icon_name = "audio-headphones"
            hdmi-output-0: HDMI / DisplayPort (priority 5900, latency offset 0 usec, available: unknown)
                    properties:
                            device.icon_name = "video-display"
index: 1
    name: <alsa_card.usb-GN_Netcom_A_S_Jabra_EVOLVE_LINK_MS_00007208F46A07-00>
    driver: <module-alsa-card.c>
    owner module: 25
    properties:
            alsa.card = "1"
            alsa.card_name = "Jabra EVOLVE LINK MS"
            alsa.long_card_name = "GN Netcom A/S Jabra EVOLVE LINK MS at usb-0000:00:1d.0-1.2, full speed"
            alsa.driver_name = "snd_usb_audio"
            device.bus_path = "pci-0000:00:1d.0-usb-0:1.2:1.0"
            sysfs.path = "/devices/pci0000:00/0000:00:1d.0/usb2/2-1/2-1.2/2-1.2:1.0/sound/card1"
            udev.id = "usb-GN_Netcom_A_S_Jabra_EVOLVE_LINK_MS_00007208F46A07-00"
            device.bus = "usb"
            device.vendor.id = "0b0e"
            device.vendor.name = "GN Netcom"
            device.product.id = "0305"
            device.product.name = "Jabra EVOLVE Link MS"
            device.serial = "GN_Netcom_A_S_Jabra_EVOLVE_LINK_MS_00007208F46A07"
            device.string = "1"
            device.description = "Jabra EVOLVE Link MS"
            module-udev-detect.discovered = "1"
            device.icon_name = "audio-card-usb"
    profiles:
            input:mono-fallback: Mono-Eingabe (priority 1, available: unknown)
            input:multichannel-input: Mehrkanal-Eingabe (priority 1, available: unknown)
            off: Aus (priority 0, available: unknown)
    active profile: <input:mono-fallback>
    sources:
            alsa_input.usb-GN_Netcom_A_S_Jabra_EVOLVE_LINK_MS_00007208F46A07-00.mono-fallback/#2: Jabra EVOLVE Link MS Mono
    ports:
            analog-input-headset-mic: Mikrofon am Kopfhörer (priority 8800, latency offset 0 usec, available: unknown)
                    properties:
                            device.icon_name = "audio-input-microphone"
            multichannel-input: Mehrkanaleingang (priority 0, latency offset 0 usec, available: unknown)
                    properties: