Exceed turbox client no longer working after upgrade

Hello Guys,

After upgrade from F36 to F37 i cant start exceed turbox client. I can confirm that the software is installed, when i try to start a session it shows “client started” but newer loaded.
Previously worked kind of ok (there were problems with clipboard between host and virtual).
This is happening using Wayland.
I tested using xorg session and worked.
Is there any suggestion?

Thanks in advance!

Welcome to ask.fedora @julioceg92

With F36 it worked with Wayland?
What software is this? How did you install? From where?

Can you please give us a link to the software?

If you not had time yet, please read the new users #start-here section.

Hey @ilikelinux ,

Thanks for following up on my question!
With F36 it worked with Wayland?
Yes, With F36 worked using Wyland and Xorg.
notes: In Wyland, clipbard sometimes worked something it didnt.
in Xorg, at the moment i selectect anything in my virtual server, gnome chrashed.
What software is this? How did you install? From where?
It is a software that let you connect with your virtual machines.
Before knew as Exceed on Demand, not they updated to Exceed turbox.
Installed locally, downloaded the binaries from the company i work for, we have license.
their website is : OpenText Exceed

Regards!

Additionally, wanted confirm taht it works with Xorg session in F37. only Wyland does not work.
I tried refreshing the binary installation and in 1 step where i need to run an executable to register the installation (part of the instalation) is says “Gtk-Message: 12:15:10.843: Failed to load module “pk-gtk-module””

Hi Julio (and anyone else who might be reading this).

At the moment, Wayland support for ETX is being worked on, based on the response on the ticket submitted to ETX which can be found in their knowledge base.

I’ve came up with a workaround until native Wayland version is released with the use of Xephyr (nested X server):

  1. Install Xephyr
    dnf install xorg-x11-server-Xephyr

  2. Launch Xephyr
    Xephyr -br -ac -noreset -screen 1920x1080 :2
    Note: You can change resolution to whatever you desire.

  3. Launch browser through Xephyr
    DISPLAY=:2 vivaldi-stable
    Note: I use Vivaldi for this, as I use Firefox as my primary one and don’t want possible conflicts. Your mileage may vary.

  4. Login to your ETX and launch profile.

  5. Profit.

2 Likes

Hello @rtheren ,

I was wondering if you could share the link or ticket number where i would be able to follow up on this issue. I did a quick search but i could find it.
Also if you have any news about it ill appreciate if you can share it.

Thanks in advance!

Hi Julio.

Sadly, I do not. And since I no longer work for the company I used to work at, I can’t provide you with the number either. However, if you have access to Exceed Knowledge Base, you can find it there.

Regards

Hello All,

Im afraid that with Fedora 38 its worse than ever. it just does not work (Wyland and Xorg). It tries open TurboX client and looks like it does but as transparent windows. Nothing shown.
I have been upgrading my OS since F36. im not that expert to confirm if it is due to some incompatible/corrupted package after the upgrades. So ill test a clean installation.

Regards.
Julio

Enterprise software usually doesn’t keep up with the pace of changes in Fedora. Trying to downgrade or change parts of Fedora until it works is not practical; it will only get more difficult with each new release and I’m sure you don’t want to do this every 6 months.

You should use a supported platform. Check with your company. It seems like Exceed Turbox 12 is certified for RHEL 8.

1 Like

Thanks for the Advice!
Indeed i Considered using RHEL9 (wasnt aware of that RHEL8 was certified, thanks for the info).
I have installed KDE plasma (xorg and wyland) in the Fedora 38 (Same installation) and now it is working. so i guess it is not related to Fedora but Gnome.

fyi.

Regards,
Julio

Some of the error messages seen via journalctl -f when a ETX Window is trying to be show:

May 25 23:38:26 ibm gnome-shell[146374]: g_closure_unref: assertion 'closure->ref_count > 0' failed
May 25 23:38:26 ibm gnome-shell[146374]: g_closure_unref: assertion 'closure->ref_count > 0' failed
May 25 23:38:26 ibm gnome-shell[146374]: g_closure_unref: assertion 'closure->ref_count > 0' failed
May 25 23:38:26 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x557386e58830]' tried to allocate a size of -107.14 x -58.93
May 25 23:38:26 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x55738900c2f0]' tried to allocate a size of -107.14 x -58.93
May 25 23:38:26 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x557388c16110]' tried to allocate a size of -107.14 x -58.93
May 25 23:38:26 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x557386e58830]' tried to allocate a size of -146.95 x -80.82
May 25 23:38:26 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x55738900c2f0]' tried to allocate a size of -146.95 x -80.82
May 25 23:38:26 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x557388c16110]' tried to allocate a size of -146.95 x -80.82
May 25 23:38:27 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x557386e58830]' tried to allocate a size of -146.95 x -80.82
May 25 23:38:27 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x55738900c2f0]' tried to allocate a size of -146.95 x -80.82
May 25 23:38:27 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x557388c16110]' tried to allocate a size of -146.95 x -80.82
May 25 23:38:27 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x557386e58830]' tried to allocate a size of -146.95 x -80.82
May 25 23:38:27 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x55738900c2f0]' tried to allocate a size of -146.95 x -80.82
May 25 23:38:27 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x557388c16110]' tried to allocate a size of -146.95 x -80.82
May 25 23:38:28 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x557386e58830]' tried to allocate a size of -146.95 x -80.82
May 25 23:38:28 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x55738900c2f0]' tried to allocate a size of -146.95 x -80.82
May 25 23:38:28 ibm gnome-shell[146374]: ../clutter/clutter/clutter-actor.c:8929: Actor '<unnamed>[<Gjs_ui_windowPreview_WindowPreview>:0x557388c16110]' tried to allocate a size of -146.95 x -80.82