Webex stopped working with Fedora 44

I’m new to this forum so I hope it’s okay to just ask away :grinning_face_with_smiling_eyes:

I updated from Fedora 43 to 44 last week, which went mostly uneventful. Except for Webex, the main app we use for communication at my Workplace.

I checked the logs and saw that it was throwing SSL verification errors and therefore refusing to connect to its own servers (wbx2.com).

Trying to use webex in the browser still works perfectly fine, so I assume the error comes either from webex itself or how the OS does SSL verification.

I saw the change of dropping cert.pem with F44, so I assumed this could be the culprit, but running ln -s /etc/pki/ca-trust/extracted/pem/tls-ca-bundle.pem /etc/pki/tls/cert.pem did not resolve the issue either.

Finally I’ve asked around in my team, and my colleagues who are still on Fedora 43 do not have the same issues, which leads me to believe the problem lies somewhere within the last update and not necessarily within webex.

My obvious next step would be to ask someone else to update to F44, to see if they have the same problems, but I don’t think my colleagues want to be forced to use webex’ horrible web version as well, so they’re holding out on the update for now.

Edit:

The error itself looks something like this:

<Warn> [106565:0x1a109][]HttpRequestManager.cpp:2354 operator():CF #0 (default):{"id":"HTTP request failed","uri":"https://u2c.wbx2.com","method":"GET","action":"<redacted>","defaultUrl":"<redacted>","currentUrl":"<redacted>","retryable":false,"trackingId":"<redacted>","cancellationId":"<redacted>","httpStatus":0,"errorCode":337047686,"sslError":true,"networkTimings":[2,14,0,0,0,0]}

You were so close.

Try this instead:

$ sudo ln -s /etc/pki/ca-trust/extracted/pem/tls-ca-bundle.pem /etc/pki/tls/certs/ca-bundle.crt

That fixed it for me. I don’t know where you got /etc/pki/tls/cert.pem from, but WebEx is looking for /etc/pki/tls/certs/ca-bundle.crt.

Oh my god, that’s it! You’re a legend!

I spent way too long trying all sorts of “fixes” before just giving up and installing the web-version as a PWA :sweat_smile:

I don’t know where I got /etc/pki/tls/cert.pem from either… I think I saw it in relation to the update? Maybe I got confused while looking through the changelog ^^

Either way, thank you so much for the fix!

BTW, I’m running MATE (X.org) instead of GNOME (wayland), so window / screen sharing still works (sans security) for me in WebEx, Slack, Zoom, etc. I can only hope they get sharing worked out in wayland by the time MATE goes toes-up. I don’t know how the GNOME users get by w/o sharing and KeePassXC keyboard hot-keys.

I’m on KDE Plasma, using Wayland. I’ve basically given up on the Idea of in-app Screen sharing for webex, so I just hop into the web-app to do that. Since firefox has no issue capturing the screen. Neither does Discord btw., this seems to be a webex-specific implementation issue