Updating the group on problems with HP

I was on the group at the end of March, 2026 or April, 2026, with wanting help to download Fedora on my new HP Omnidesk with Ryzen 5, the following is what has happened so far.

I bought an HP Omnidesk with Ryzen 5 and integrated graphics, (product # B5TQ7AA#ABA, M02-0224), November 23, 2025, from Best Buy with Best Buy Warranty.

I removed Windows and attempted to download Fedora 43/44. I made sure the live disk/usb was good on another computer and when attempting to install I get to the front screen that asks to choose “start Fedora” or “test and start Fedora” or “diagnostics” and when I choose to start Fedora (meaning download) the screen goes black and nothing happens.

On March 24 2026 I took the computer in to Best Buy to have them look at it. I had the top tech in the shop look at it and we discussed the failed PCI integrated graphics on the board that is reported by linux-hardware.org by this time. He found a way to shut processes down and was able to download Fedora 43 KDE but that was turning off ACPI and nomodeset, even with these, the system is not reliable to start fresh anytime, it worked once and then not the second time or since. They confirmed that the computer should download 3rd party software and that it may be a warranty issue.

The Fedora Community did confirm these things also and said this potentially is a hardware problem that falls on HP according to the linux-hardware.org sight.

Frustrated with the whole thing I let the computer sit until now, realizing the warranty is going to expire in a couple of months I took the computer back to Best Buy and they were less than optimistic, so I called HP today.

I went through 2 AI systems before I went through 4 departments at HP and 2 hours on the phone explaining the problem and getting very little helpful feedback and the last department flat out told me that they will only warranty customers with windows. I explained I bought a computer with no prerequisite to use windows in order to be covered under warranty and was told if I don’t put windows back on my computer they will not warranty it, though this also means going through the whole press the start button and stuff, and then when getting to linux they have already said they can’t help because it’s not windows, a circle of sorts.

There you are, don’t use Microsoft and you won’t get any service on your appliance from HP.

We will only have the right to use what we choose as long as we demand to keep that right, and when it’s gone, that freedom doesn’t just stop at the right to choose what operating system you use for your personal lives but will be the processing chip, the memory, and ??? whatever else the corporations can think up to force things on us.

Please Beware of HP for your future purchases, they may not be covered under warranty, but on the bright side I have a $500 paperweight that at least fulfills that function.

Cheers everyone,

Unfortunately, this is pretty common. Most consumer-focused PC brands won’t provide support for Linux. If you think there is a hardware issue, you gotta test it on Windows, or with the HP PC Hardware Diagnostics UEFI tool.
HP does provide Linux support for some models, but these are usually expensive workstations that are certified for Linux.

My suggestion is that you first try to update the system’s BIOS to the latest version. Sometimes this fixes weird compatibility bugs.
Next, try to create a bootable USB using a Fedora re-spin ISO: https://dl.fedoraproject.org/pub/alt/live-respins/
These are similar to the official ISO releases, but contain the latest updates, so they may have fixed some bug that prevents the install from working on your system.