No audio on an Asus Zenbook 15 UM3504DA laptop

Ask Fedora
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1

Hi. :slight_smile:

A friend of mine bought an Asus Zenbook 15 UM3504DA laptop a week ago and installed Fedora Workstation 38 on it. Unfortunately, the system seems unable to produce sound via the built-in speakers and jack. On the other hand, speakers connected via Bluetooth provide a functional audio output. So I guess the problem is with the laptop’s built-in sound card.

My friend booted his computer on an ISO of openSUSE Tumbleweed with the Linux 6.4 kernel, in order to check whether this malfunction was Fedora-related: But once again, there was no sound.

Here is the result of a command giving information about its hardware:

$ lspci |grep -i audio
73:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Rembrandt Radeon High Definition Audio Controller
73:00.5 Multimedia controller: Advanced Micro Devices, Inc. [AMD] ACP/ACP3X/ACP6x Audio Coprocessor (rev 60)
73:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h/19h HD Audio Controller

Would you be able to help us activate the sound on his new laptop?

Thank you for taking the time to read my message.

2

Welcome @lumi317,

You might need to check for additional drivers where are not (yet) included in the kernel by default.

Eventually you can use inxi -A to get more info about your audio (if not available you have to install it).

3

Hello Lùmi,

Isn’t it the same problem?

Hope this helps

Steve

4

Hello, I have the same issue (see post), and for this reason, I bought cheap cabled headphones.

My specs are different:
See here and below:

Audio device
/0/100/1f.3

product: Intel Corporation [8086:51CA]
vendor: Intel Corporation [8086]
bus info: pci@0000:00:1f.3
logical name: card0
logical name: /dev/snd/controlC0
logical name: /dev/snd/hwC0D0
logical name: /dev/snd/hwC0D2
logical name: /dev/snd/pcmC0D0c
logical name: /dev/snd/pcmC0D0p
logical name: /dev/snd/pcmC0D2c
logical name: /dev/snd/pcmC0D3p
logical name: /dev/snd/pcmC0D7p
logical name: /dev/snd/pcmC0D8p
logical name: /dev/snd/pcmC0D9p
version: 01
width: 64 bits
clock: 33MHz
capabilities:
	Power Management,
	Message Signalled Interrupts,
	bus mastering,
	PCI capabilities listing
configuration:
	driver: snd_hda_intel
	latency: 32
resources:
	iomemory: 620-61f
	iomemory: 620-61f
	irq: 183
	memory: 6203180000-6203183fff
	memory: 6203000000-62030fffff

and I’m lucky enough to listen to audio with headphones.
I’m trying to understand how to contact kernel developers to tell about the issue.