I had the same problems using Windows 10.
The problem were Realtek Drivers. I just had to uninstall them from device manager, and Windows would automatically install new ones.
Then after i just had to unplug > plug back in my headset, and everything would work perfectly.
And here i am facing the same problems on Linux, only this time i’m completly clueless.
I geniuenly don’t know what to do, nor what information to provide.
It has something to do with drivers 100%