Issue with no audio/sound

Hi,

I have two issue with F44 ( one is related to F43).

First, When I upgrade to F44 my audio was broken and doesnt work. I try restart services and nothing work… on F43 and F42 and other everything was fine and working.

Other issue is F44 and F43. I cannot install fresh F43/44 from USB. When I ue3 F42 everything is working.

I assume your goal is to get F44 working, and this topic may be of interest to others with similar hardware and issues. You haven’t described your hardware. Please post the output (as pre-formatted, web-discoverable text). You may need to install inxi.
It is impossible for linux devs to test, much less support, all computers. There are workarounds that may help when the installers fail:

  • newer respins of installers
  • network installer that will give a fully updated system
  • Minimal “server” install which can then be used to install a desktop system.
System:
  Host: kubatron Kernel: 6.19.14-300.fc44.x86_64 arch: x86_64 bits: 64
  Console:  Distro: Fedora Linux 44 (KDE Plasma Desktop Edition)
Machine:
  Type: Laptop System: Notebook product: PD5x_7xSNC_SND_SNE v: N/A serial: N/A
  Mobo: Notebook model: PD5x_7xSNC_SND_SNE serial: N/A Firmware: UEFI
    vendor: INSYDE v: 1.07.11TBT date: 05/26/2023
Battery:
  ID-1: BAT0 charge: 50.2 Wh (93.8%) condition: 53.5/77.3 Wh (69.2%)
CPU:
  Info: 24-core (8-mt/16-st) model: 13th Gen Intel Core i9-13900HX bits: 64
    type: MST AMCP cache: L2: 32 MiB
Graphics:
  Device-1: Intel Raptor Lake-S UHD Graphics driver: i915 v: kernel
  Device-2: NVIDIA AD107M [GeForce RTX 4060 Max-Q / Mobile] driver: nvidia
    v: 595.58.03
  Device-3: Bison BisonCam NB Pro driver: uvcvideo type: USB
  Display: unspecified server: X.Org v: 24.1.11 with: Xwayland v: 24.1.11
    driver: dri: iris gpu: i915,nv_platform,nvidia,nvidia-nvswitch
    resolution: 2560x1440~60Hz
  API: EGL v: 1.5 drivers: iris,nvidia,swrast
    platforms: gbm,x11,surfaceless,device
  API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: intel mesa v: 26.0.5
    renderer: Mesa Intel Graphics (RPL-S)
  API: Vulkan v: 1.4.341 drivers: intel,nvidia,llvmpipe surfaces: N/A
  Info: Tools: api: clinfo, eglinfo, glxinfo, vulkaninfo
    de: kscreen-console,kscreen-doctor gpu: nvidia-settings,nvidia-smi
    wl: wayland-info x11: xdriinfo, xdpyinfo, xprop, xrandr
Audio:
  Device-1: Intel Raptor Lake High Definition Audio driver: snd_hda_intel
  Device-2: NVIDIA AD107 High Definition Audio driver: snd_hda_intel
  API: ALSA v: k6.19.14-300.fc44.x86_64 status: kernel-api
Network:
  Device-1: Intel 700 Series CNVi WiFi driver: iwlwifi
  Device-2: Realtek RTL8125 2.5GbE driver: r8169
Bluetooth:
  Device-1: Intel AX211 Bluetooth driver: btusb type: USB
  Report: btmgmt ID: hci0 rfk-id: 0 state: down bt-service: enabled,running
Drives:
  Local Storage: total: 2.73 TiB used: 920.9 GiB (33.0%)
  ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 980 PRO 1TB size: 931.51 GiB
  ID-2: /dev/nvme1n1 vendor: Crucial model: CT1000P3PSSD8 size: 931.51 GiB
Info:
  Memory: total: 64 GiB available: 62.49 GiB used: 6.76 GiB (10.8%)
    igpu: 64 MiB
  Processes: 687 Uptime: 34m Shell: Sudo inxi: 3.3.40

@gnwiii This is a info from inxi. I cannot use audio in Fedora 44, no audio is working…this is weird because in F43 everything was working and F42 too.

Other issue with install fresh Fedora 43/44 from Live USB - I try things that you described - in all cases the error is the same…I cannot boot F43/44 network installer/normal ISO/server/any , I don’t know what is a reason for that, becaus F42 is work fine and without any issue from booting.

Any sollution for audio and second issue install from USB ?

I have other laptop with i7 and older things and there is working everything.

At least one LHDB “probe” for this model used a more recent BIOS, so your priority should be a BIOS update.

Can you please clarify about the audio, when you can not install F44, how can you test the audio then? Are you on the live Iso having this problem with audio? Are you using different computers?

I would appreciate if you create two topics about this, one for the usb boot problem and one for the audio. As you can see this way it is already confusing us, and we do have to assume.

Audio often fails with newer kernels and may be fixed with UEFI/BIOS update. On this Apple iMac system with a fresh install of F44, sound works with the internal speakers, but not using the “headphone” jack. I have an external USB sound dongle for use while waiting for a sound issues to be fixed.

@gnwiii Yes, I see that my BIOS is out of date, but using the “fwupdmgr” command I do not see an update to the newer BIOS that this user indicated. Where can I find an update for this BIOS to update it on Linux? Do I have to install Windows and install the BIOS update via Windows update?
I am asking for your understanding and support.

@ilikelinux
After updating to Fedora 44, the laptop’s built-in speakers and external speakers + headphones stopped working. The sound in them is negligible, at maximum 100% volume you can hear almost nothing. I tried updating audio drivers, restarting audio services and everything I found on the forums but nothing worked. The sound worked without any problems on the latest kernel in Fedora 43 and lower. When connecting Live USB to Fedora 42 (because Fedora 43 does not work on live USB for me), the sound works without any problems. So I don’t know where the problem lies, because in Fedora 43, before the upgrade from 43 to 44, the sound worked with a fully updated system in the latest kernel.
After updating to Fedora 44, the sound stopped working.

Regarding a fresh installation, the problem looks like this.
I can’t run Fedora 43 and 44 from Live USB (error from screenshot). Fedora 42 runs on Live USB without any problem.

I don’t know where the problem is, I read, I’m not alone with this problem with Fedora 43 and 44 regarding these errors.

Ok ,I will create two separate topics

As discussed above

It looks like as @gnwiii said. F42 cam with an older kernel and still supported the hardware alias used the correct kernel drivers.

To correct that, an upgrade for the firmware would be also the correct way to go. If you give us the Brand or an URL where we can find more information about your device, we can hep to find the bios to download and respond if you need windows for that or not.

Beside you have for both Audio and GPU two devices. Have you installed the NVIDIA drivers correctly?
Or have you tested that you can use the Intel Raptor hardware only to see if this changes something?

I will tag your request as kde-plasma and also nvidia so that other users with same Hardware can help.

As you can boot with your F44 system, we focus on the audio/sound issue here. I am sure other NVIDIA users will know the trick how to boot their system with F33 / F44

A quick search on line for bios update sager PD5x_7xSNC_SND_SNE revealed this line of info

To update the BIOS for a Sager PD5x/PD7x (Clevo PD50SNC/PD70SNE) series laptop, 
contact Sager Support for the specific firmware file, as public links are rarely available

I’ve had a similar issue after a fresh install of F44.
I’ve solved the issue this way:

  1. Open Terminal.
  2. Install ALSA utilities (if not present):
    sudo dnf install alsa-utils
  3. Launch the mixer:
    alsamixer
  4. Press F6 to select the output device from the list.
  5. Check the volume columns. If you see “MM” at the bottom, the channel is muted.
  6. Use Arrow keys to select the column and press “M” to unmute (it should change to “00”).
  7. Raise the volume using the Up Arrow.

Hello
My sound also stopped working 3 days ago (Ver 44..HP 15s…a message about the failure appeared and that a report had been sent). Yesterday, after an update, the sound was fixed.

I forgot, there was no sound on the speakers and headphones, but there was in the laptop speakers

@ilikelinux

I managed to obtain the current BIOS from the supplier, I am attaching it to the thread so that you can determine whether I need to install Windows to update it or not. From what I knew, you can update it from FreeDOS using the “FlashMe.nsh” file, but… the problem is that I have a UEFI BIOS that does not allow FreeDOS to run… in my UEFI there is no Legacy BIOS option to enable it… so I stay with Windows? Besides, what does the EC update look like? There is a script (in what I attached) for Linux for updating from Linux EC, but it doesn’t work or… or I’m using it wrong and I need to use an SPI programmer?

BIOS/EC for Clevo PD50SND-G

EC: EC 1.07.11

BIOS: PD50SNE-G 1.07.17TBT

Maybe someone (apart from me) will be looking for these files and will find them useful

Yes, I installed the NVidia drivers correctly. I can’t switch between the NVIDIA and Intel Raptor cards, so it’s hard to tell.

@ivsergiu
I tried it before starting this topic, because I found a similar solution on another forum, but unfortunately it doesn’t work for me - alsa shows everything correctly in the terminal, but there was no sound.

If you need a windows environment to install that bios, I recommend using Hirens winpe boot cd on USB.

Gentlemen and Ladies,

Thank you very much for your patience with me and your wholehearted support!
It worked, after getting the BIOS/EC and your help, I updated the BIOS/EC from Hiren’s BootCD PE to the latest BIOS/EC!

To summarize, after BIOS/EC update:

  1. Fedora 44 Live USB starts like a torpedo and without any of the problems I indicated in the screenshots at the beginning of the topic! So the diagnosis was correct, that the problem was the BIOS/EC and after the update (hopefully it will last up to Fedora 100 :D), everything starts working!
  2. I don’t know if I used alsamixer incorrectly before or after the BIOS/EC update it worked, I ran alsamixer again according to your instructions (@ivsergiu ) and channels with the MM (muted) mark appeared, which I unchecked and increased the volume on all of them and it works BUT…. unfortunately it only works until the system is restarted, after which the channel is muted again and the volume slider is at level. Is it possible to save these volume channel level settings?
  3. I hope that the BIOS/EC update will also solve the problem of frequent system freezing.

Thank you to everyone in this thread!

Machine:
  Type: Laptop System: Notebook product: PD5x_7xSNC_SND_SNE v: N/A
    serial: <superuser required>
  Mobo: Notebook model: PD5x_7xSNC_SND_SNE serial: <superuser required>
    Firmware: UEFI vendor: INSYDE v: 1.07.17TBT date: 03/19/2024

I managed to solve this issue with help from Google AI.
In my case, the DAC was detected but the hardware channel was muted in ALSA. After unmuting the channel via alsamixer, the audio started working perfectly. The instructions suggested running sudo alsactl store to ensure the settings persist after a reboot, but I haven’t found it necessary to run that command yet as the sound continues to work fine without it.

Bellow are the instructions I’ve got to solve the sound issue.
In my case was enough to follow the instructions from section 1.

Audio Troubleshooting: Topping DX5 II on Fedora

This guide addresses cases where the DAC is detected by the system but produces no sound, or appears “muted” at the hardware level despite system volume being up.

1. Verify Hardware State (ALSA)

Even if the desktop environment shows active sound, the kernel-level (ALSA) mixer might have the device muted.

  1. Open Terminal.
  2. Install ALSA utilities (if not present):
    sudo dnf install alsa-utils
  3. Launch the mixer:
    alsamixer
  4. Press F6 to select “Topping DX5 II” from the list.
  5. Check the volume columns. If you see “MM” at the bottom, the channel is muted.
  6. Use Arrow keys to select the column and press “M” to unmute (it should change to “00”).
  7. Raise the volume using the Up Arrow.

2. Reset WirePlumber Session

If the audio routing service is stuck or has a corrupted configuration from a previous install/update:

  1. Clear the WirePlumber state:
    rm -rf ~/.local/state/wireplumber/*
  2. Restart the audio services:
    systemctl --user restart pipewire pipewire-pulse wireplumber

3. Switch to Pro Audio Profile

Topping DACs often have complex internal routing. Switching to the Pro Audio profile can bypass software-side mapping issues.

  1. Open System Settings → Sound.
  2. Under Output → Configuration / Profile, select “Pro Audio”.
  3. Alternatively, use pavucontrol (sudo dnf install pavucontrol) to set this in the Configuration tab.

4. Disable USB Autosuspend

Newer kernels may aggressively suspend the DAC to save power, causing it to fail to “wake up” for playback.

  1. Disable autosuspend for all USB devices:
    sudo grubby --update-kernel=ALL --args=“usbcore.autosuspend=-1”
  2. Reboot the system.

5. Persistence

Once sound is working, save the ALSA settings to ensure they persist across reboots:
sudo alsactl store