Froze suddenly and need restart for work again

Ask Fedora
1

I have bought asus vivobook s16 m5606wa laptop recently and like to use fedora for daily use. Problem is fedora works but suddenly stuck or froze and black screen so i need hard reboot to work back again. i have tried several linux distros but problem same i think. Sometimes it show flicker like color dots, mouse keyboard not work. Nedd help ASAP. Thanks everyone.

2

If you have the same problem with every Linux distro it is a hardware issue.

You could try opening up the laptop and checking the screen ribbon connectors and all the other connections.

If the laptop is under warranty, return it.

Good luck!

3

Thanks for your reply. I think asus will not give warranty because it is windows 11 pro laptop. is it amd graphics problem?

4

The LHDB probes for this model has a couple running Ubuntu.

  • Do you (or a friend) have another computer that could connect to the system when you get a black screen using SSH? This might allow you to collect details of the issue and do a “safe” reboot. Hard reboots can lead to corrupt files that just add new issues.
  • You may find details of the issues using journalctl in a terminal. Since journalctl collects massive levels of detail, some effort may be required to create a “filter” that focus on your issues. You could start by running journalctl --no-hostname -b -1 after restarting and scroll down towards the end to see if there is anything useful there.
  • Comparing drivers and versions between your system and the above probes may reveal that Ubuntu has configuration differences (which may include early access to some drivers that differ those in Fedora).
5

Thank you for your comment.i am not using ssh but external monitor. I have test without monitor and looks OK. But type-c USB hub also not work after reboot but work when reconnect again. I think show black screen and freeze for external monitor. Is it cause for graphics driver issues? any fix available or back to windows 11 pro?

6

Please post your hardware details including the make and model of the USB-C “hub”. Is the external monitor connected to the hub? If not, try testing with hub disconnected.

Some USB-C monitor connections need the 3rd party proprietary DisplayLink driver.

A good way to post hardware details is the output from running inxi -Fzxx in a terminal (as pre-formatted searchable text using the </> button from the top line of the text-entry panel).

7

yes. the external monitor connected to the hub

System:
  Kernel: 6.13.9-200.fc41.x86_64 arch: x86_64 bits: 64 compiler: gcc v: 14.2.1
  Desktop: GNOME v: 47.5 tk: GTK v: 3.24.43 wm: gnome-shell dm: GDM
    Distro: Fedora Linux 41 (Forty One)
Machine:
  Type: Laptop System: ASUSTeK product: ASUS Vivobook S 16 M5606WA_M5606WA
    v: 1.0 serial: <superuser required>
  Mobo: ASUSTeK model: M5606WA v: 1.0 serial: <superuser required>
    UEFI: American Megatrends LLC. v: M5606WA.312 date: 02/07/2025
Battery:
  ID-1: BAT1 charge: 74.9 Wh (100.0%) condition: 74.9/74.9 Wh (100.0%)
    volts: 17.6 min: 16.0 model: ASUS A32-K55 serial: N/A status: full
CPU:
  Info: 12-core model: AMD Ryzen AI 9 HX 370 w/ Radeon 890M bits: 64
    type: MT MCP arch: N/A rev: 0 cache: L1: 960 KiB L2: 12 MiB L3: 24 MiB
  Speed (MHz): avg: 2010 min/max: 599/5156:3289 boost: enabled cores:
    1: 2010 2: 2010 3: 2010 4: 2010 5: 2010 6: 2010 7: 2010 8: 2010 9: 2010
    10: 2010 11: 2010 12: 2010 13: 2010 14: 2010 15: 2010 16: 2010 17: 2010
    18: 2010 19: 2010 20: 2010 21: 2010 22: 2010 23: 2010 24: 2010
    bogomips: 95819
  Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm
Graphics:
  Device-1: Advanced Micro Devices [AMD/ATI] Strix [Radeon 880M / 890M]
    vendor: ASUSTeK driver: amdgpu v: kernel pcie: speed: 16 GT/s lanes: 16
    ports: active: eDP-1 empty: DP-1, DP-2, DP-3, DP-4, DP-5, DP-6, DP-7,
    HDMI-A-1, Writeback-1 bus-ID: 63:00.0 chip-ID: 1002:150e temp: 50.0 C
  Device-2: Shinetech USB2.0 FHD UVC WebCam driver: uvcvideo type: USB
    rev: 2.0 speed: 480 Mb/s lanes: 1 bus-ID: 1-1:2 chip-ID: 3277:0060
  Display: wayland server: X.org v: 1.21.1.16 with: Xwayland v: 24.1.6
    compositor: gnome-shell driver: gpu: amdgpu display-ID: 0
  Monitor-1: eDP-1 model: Samsung 0x4178 res: 3200x2000 dpi: 236
    diag: 406mm (16")
  API: OpenGL v: 4.6 vendor: amd mesa v: 25.0.2 glx-v: 1.4 es-v: 3.2
    direct-render: yes renderer: AMD Radeon Graphics (radeonsi gfx1150 LLVM
    19.1.7 DRM 3.61 6.13.9-200.fc41.x86_64) device-ID: 1002:150e
    display-ID: :0.0
  API: EGL Message: EGL data requires eglinfo. Check --recommends.
  Info: Tools: api: glxinfo x11: xdriinfo, xdpyinfo, xprop, xrandr
Audio:
  Device-1: Advanced Micro Devices [AMD/ATI] Rembrandt Radeon High Definition
    Audio driver: snd_hda_intel v: kernel pcie: speed: 16 GT/s lanes: 16
    bus-ID: 63:00.1 chip-ID: 1002:1640
  Device-2: Advanced Micro Devices [AMD] ACP/ACP3X/ACP6x Audio Coprocessor
    driver: snd_acp_pci v: kernel pcie: speed: 16 GT/s lanes: 16 bus-ID: 63:00.5
    chip-ID: 1022:15e2
  Device-3: Advanced Micro Devices [AMD] Family 17h/19h/1ah HD Audio
    vendor: ASUSTeK driver: snd_hda_intel v: kernel pcie: speed: 16 GT/s
    lanes: 16 bus-ID: 63:00.6 chip-ID: 1022:15e3
  API: ALSA v: k6.13.9-200.fc41.x86_64 status: kernel-api
  Server-1: PipeWire v: 1.2.7 status: active (process) with:
    1: pipewire-pulse status: active 2: wireplumber status: active
    3: pipewire-alsa type: plugin 4: pw-jack type: plugin
Network:
  Device-1: MEDIATEK MT7922 802.11ax PCI Express Wireless Network Adapter
    vendor: Foxconn driver: mt7921e v: kernel pcie: speed: 5 GT/s lanes: 1
    bus-ID: 62:00.0 chip-ID: 14c3:0616
  IF: wlp98s0 state: up mac: <filter>
  Device-2: QinHeng USB 10/100 LAN driver: cdc_ether type: USB rev: 2.0
    speed: 480 Mb/s lanes: 1 bus-ID: 5-1.2.2:6 chip-ID: 1a86:e396
  IF: eth0 state: up speed: 100 Mbps duplex: half mac: <filter>
Bluetooth:
  Device-1: Foxconn / Hon Hai Wireless_Device driver: btusb v: 0.8 type: USB
    rev: 2.1 speed: 480 Mb/s lanes: 1 bus-ID: 3-4:2 chip-ID: 0489:e0f5
  Report: btmgmt ID: hci0 rfk-id: 2 state: down bt-service: enabled,running
    rfk-block: hardware: no software: yes address: <filter> bt-v: 5.2 lmp-v: 11
Drives:
  Local Storage: total: 953.87 GiB used: 10.21 GiB (1.1%)
  ID-1: /dev/nvme0n1 vendor: Micron model: MTFDKBA1T0QFM-1BD1AABGB
    size: 953.87 GiB speed: 63.2 Gb/s lanes: 4 serial: <filter> temp: 36.9 C
Partition:
  ID-1: / size: 48.93 GiB used: 10.2 GiB (20.9%) fs: ext4 dev: /dev/nvme0n1p2
  ID-2: /boot/efi size: 285.9 MiB used: 7.5 MiB (2.6%) fs: vfat
    dev: /dev/nvme0n1p1
Swap:
  ID-1: swap-1 type: zram size: 8 GiB used: 0 KiB (0.0%) priority: 100
    dev: /dev/zram0
Sensors:
  System Temperatures: cpu: 44.0 C mobo: N/A gpu: amdgpu temp: 51.0 C
  Fan Speeds (rpm): cpu: 2800
Info:
  Memory: total: 24 GiB note: est. available: 22.58 GiB used: 4.45 GiB (19.7%)
  Processes: 488 Power: uptime: 5h 24m wakeups: 0 Init: systemd v: 256
    target: graphical (5) default: graphical
  Packages: pm: rpm pkgs: N/A note: see --rpm Compilers: gcc: 14.2.1
    Shell: Bash v: 5.2.32 running-in: gnome-terminal inxi: 3.3.37