Fingerprint scanner software crashes during enrollment

Ask Fedora
1

During enrolling a fingerprint I get an error message and this is in the log:
(Not sure if all is relevant

Jan 20 09:40:06 rhnmnb19572 audit[28613]: AUDIT1100 pid=28613 uid=1000 auid=1000 ses=2 subj=unconfined_u:unconfined_r:unconfined_t:s0-s0:c0.c1023 msg='op=PAM:authentication grantors=pam_unix acct="johannes" exe="/usr/lib/polkit-1/polkit-agent-helper-1" hostname=? addr=? terminal=? res=success'
Jan 20 09:40:06 rhnmnb19572 audit[28613]: AUDIT1101 pid=28613 uid=1000 auid=1000 ses=2 subj=unconfined_u:unconfined_r:unconfined_t:s0-s0:c0.c1023 msg='op=PAM:accounting grantors=pam_unix acct="johannes" exe="/usr/lib/polkit-1/polkit-agent-helper-1" hostname=? addr=? terminal=? res=success'
Jan 20 09:40:06 rhnmnb19572 budgie-panel[5174]: wnck_window_is_skip_pager: assertion 'WNCK_IS_WINDOW (window)' failed
Jan 20 09:40:06 rhnmnb19572 budgie-panel[5174]: wnck_window_is_skip_tasklist: assertion 'WNCK_IS_WINDOW (window)' failed
Jan 20 09:40:06 rhnmnb19572 budgie-panel[5174]: wnck_window_get_geometry: assertion 'WNCK_IS_WINDOW (window)' failed
Jan 20 09:40:14 rhnmnb19572 fprintd[25827]: Device reported an error during enroll: Commit template failed with errcode: 0xff
Jan 20 09:40:23 rhnmnb19572 systemd[4548]: Created slice app-org.gnome.Terminal.slice - Slice /app/org.gnome.Terminal.
Jan 20 09:40:23 rhnmnb19572 systemd[4548]: Starting gnome-terminal-server.service - GNOME Terminal Server...
Jan 20 09:40:24 rhnmnb19572 systemd[4548]: Started gnome-terminal-server.service - GNOME Terminal Server.
Jan 20 09:40:24 rhnmnb19572 systemd[4548]: Started vte-spawn-23a312bb-e551-4c24-a60f-43323eb81a9e.scope - VTE child process 30074 launched by org.gnome.Terminal process 29613.
Jan 20 09:40:46 rhnmnb19572 fprintd[25827]: Authorization denied to :1.167 to call method 'Claim' for device 'Goodix MOC Fingerprint Sensor': Device was already claimed
Jan 20 09:40:46 rhnmnb19572 budgie-control-center[16590]: Claiming device Goodix MOC Fingerprint Sensor failed: GDBus.Error:net.reactivated.Fprint.Error.AlreadyInUse: Device was already claimed
Jan 20 09:40:50 rhnmnb19572 budgie-panel[5174]: wnck_window_is_skip_pager: assertion 'WNCK_IS_WINDOW (window)' failed
Jan 20 09:40:50 rhnmnb19572 budgie-panel[5174]: wnck_window_is_skip_tasklist: assertion 'WNCK_IS_WINDOW (window)' failed
Jan 20 09:40:50 rhnmnb19572 budgie-panel[5174]: wnck_window_get_geometry: assertion 'WNCK_IS_WINDOW (window)' failed
Jan 20 09:40:51 rhnmnb19572 fprintd[25827]: Authorization denied to :1.167 to call method 'Claim' for device 'Goodix MOC Fingerprint Sensor': Device was already claimed
Jan 20 09:40:51 rhnmnb19572 budgie-control-center[16590]: Claiming device Goodix MOC Fingerprint Sensor failed: GDBus.Error:net.reactivated.Fprint.Error.AlreadyInUse: Device was already claimed
Jan 20 09:41:15 rhnmnb19572 vivaldi-fepkjhmcehbnmgdgnbdiikejbeifpbkd-Profile_1.desktop[7135]: [7129:7154:0120/094115.757562:ERROR:chromium/components/sync/engine/get_updates_processor.cc:267] PostClientToServerMessage() failed during GetUpdates with error Network error (ERR_TIMED_OUT)

If I’m not mistaken this is the fingerprint hardware:

Bus 003 Device 002: ID 27c6:6594 Shenzhen Goodix Technology Co.,Ltd. Goodix USB2.0 MISC

2

Has the fp reader worked in some previous Linux installation?

https://linux-hardware.org/?id=usb:27c6-6594&page=1 doesn’t find a Linux driver.

3

I cannot say it is the first Gnu/Linux on the machine. I do have Windows 11 on it where it worked flawless.

4

The Linux Hardware Database (LHDB) linked above says it has worked on some Linux distros/hardware combinations, and https://fprint.freedesktop.org/supported-devices.html says it is supported.

Dual booting with a fingerprint reader can be tricky: https://community.frame.work/t/setting-up-fingerprint-scanner-when-dual-booting-windows-and-ubuntu/7863/5. Many vendors put effort into supporting Windows but ignore Linux, so support is left to system vendors and Linux users. You can try searching for documents related to the fingerprint reader on your computer make and model, check for a profile of your model in the LHDB, and post hardware details (output from running inxi -Fzxx in a terminal posted as pre-formatted web-searchable text). This may allow others with similar hardware to find this topic – “all Linux issues are trivial given enough eyeballs”!.

1 Like
5

Anyway. I moved away from fingerprint on Fedora as I have to type my password to open the default keyring anyway.
Amazingly it still worked on the dual booted W11… :confetti_ball: